SERVICE
Clients benefit from our customer service and quality control systems provided through our progressive lab management software. We employ a fleet of delivery couriers to service the Greater Vancouver area and offer our out-of-town Canadian clients free shipping via DHL.
Protec is committed to providing our clients with exemplary customer service. We utilize a sophisticated and efficient computerized phone system and advanced lab management software. This allows our staff to access your account and case information quickly, and deal with any questions, concerns or changes to your cases immediately.
Protec’s Customer Service Representatives are available Monday to Friday from 8:00am to 5:30pm and will be happy to address any inquiries. The phone number for the Greater Vancouver area is 604-873-8000. Our toll-free number is 1-800-663-5488.
To further improve our service capabilities customers will soon be able to securely access their account online. Clients will be able to log into their online Protec account to access case information, upload images, schedule pickups, view account balances, make payments, track shipments and much more.
Protec customers also receive these extra benefits:
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FREE Laboratory communications through a Canada/USA toll free number. Call 1-800-663-5488.
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FREE Express laboratory service - for special rush cases, Protec will process your rush order, with no additional service charge. Please contact our laboratory and make special arrangements for rush cases.
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FREE Shipping materials including: Prescription Forms, Plastic Bags, Boxes, Labels, Waybills, and Shipping Bags.
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FREE Pickup and delivery service for customers in the Greater Vancouver and Fraser Valley areas. Call Protec dispatch 604-873-1212.
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FREE Shipping to and from our laboratories for our out-of-town Canadian customers. Call DHL 1-800-225-5345.
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FREE Custom shading.
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FREE Appliance container with every removable orthodontic appliance and denture.
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Alloy identification stickers for your records.
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Orthodontic progress report with every active and functional appliance.
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An infection control program - all appliances and products are sent out disinfected.