Rely on your Protec Management Team for Support and Assistance.

Management Team

Our dedicated group of Manager/Partners and Manager/Supervisors are here to consult on cases, maintain quality, and manage production. 

Neal Russell
General Manager

Neal received his dental technician license in 1981 after graduating from Dental Technology at Vancouver Community College in 1979. He is President and General Manager of Protec Dental Laboratories Ltd., and is in charge of administration, human resources and marketing. Neal was recently elected as a director and board member of the Cal-Lab Group, an International Association of Dental Laboratories.

A strong advocate for education, Neal stays informed of industry advancements through continued education in all areas of dentistry. In March 2005, Neal received a "Certificate of Appreciation Award" from the College of Dental Surgeons of British Columbia recognizing his valuable contribution to the industry. Neal initiated a project in 2008 to allow Protec to begin the process of embracing and integrating new technology in the laboratory. Through this process the company has become an international leader in digital dentistry manufacturing techniques.

“The Baby Boomers’ pursuit of a better lifestyle through good health and appearance continues to drive restorative and esthetic dentistry, and the demand for services from dental technicians. The integration of computerized digital processes have changed the dental laboratory industry forever.”
Jeff Player
Orthodontics - Managing Partner

Jeff heads our orthodontics department and assists with the administration of the Protec group. He received his BC dental technician license in 1992, and has worked with Protec for over 30 years.

Jeff attends various national and international dental seminars and conferences each year in order to remain current with advances in dental technology. His knowledge of our vast array of orthodontic products, including removable appliances, dental alignment systems, sleep apnea and snoring solutions, and TMJ splints, is of great value and assistance to our customers.

“The field of orthodontics is ever-changing. With the advent of digital technology in the laboratory, there is an increasing premium on accuracy and consistency. Through teamwork, flexibility and leading edge technology, we strive to consistently deliver the best results for you and your patients.”
Neil Appelbaum
Removable and Fixed Prosthetics/Implants - Managing Partner

Neil Appelbaum is a seasoned dental technician with more than 20 years experience working in laboratories in South Africa and Canada. He specializes in Crown and Bridge, Implants and Removable Prosthetics, and holds the distinction of being a “Kois Specialist”.

Neil’s passion for technology has ensured that the laboratory is at the forefront of digital dentistry and he plays a key role in the development of laboratory software and processes for manufacturing and customer service.

“In a technology that continues to evolve, my focus is on continued education in implants, digital dentistry solutions and all aspects of removable and fixed prosthetics.”
Gerrit Van Schalkwyk
Fixed Prosthetics/Implants - Managing Partner

Gerrit specializes in all areas of crown & bridge and implants. He received his Master Ceramist accreditation from LVI in 2005.

Gerrit qualified in dental technology in 1991 from Pretoria Technical College in South Africa and immigrated to Vancouver, British Columbia in 1995. He is actively involved with client consultation, managing the laboratory, training, and quality control.

“My goals are to stay on the leading edge of changes in technology and continue to provide the best in esthetic restorative dentistry.”
Michael Malone
Technical Representative


Michael Malone has been with Protec for 30 years. Originally in the laboratory working in orthodontics, Mike's current role as a Technical Representative (outside sales) is to liaise between clients and our department managers to provide the highest level of laboratory services available.

Mike is also involved in organizing seminars for dentists and represents Protec at many meetings. He has assembled an extensive presentation entitled “Innovative New Products for the 21st Century”, and offers this valuable information to a host of student groups, study clubs and associations.

“I ensure that our doctors get the best customer experience possible by connecting them to our laboratory. I provide our clients with information on our new products and the latest techniques.”
Dawn Goodby
Accounting and Finance - Manager


Dawn oversees all aspects of the company’s finances and ensures that the accounting team is working to handle customer’s accounts efficiently and professionally. She moved to BC from Quebec where she developed her accounting career with a large manufacturing company near Quebec City. As Protec has grown, so has Dawn’s role as manager of finances and accounting.

Advances in technology have allowed the accounting department to offer more options to our clients. With the development of our online customer service portal – myProtec - customers can now view their account, print statements and make payments online.

“I have worked hard to develop a well-trained and happy team who will deal with our customers in a professional and friendly manner.”
Aanchal Sethi
Human Resources - Manager

Aanchal’s human resource career spans roles in the manufacturing, healthcare and service industries. She is responsible for Protec’s human resource functions including employee relations, recruitment practices, health & safety, and benefits.

Aanchal is a Certified Human Resources Professional (CHRP) and holds a post graduate diploma in Human resources from Sheridan College Institute of Technology. She brings a solid combination of human resources expertise with business acumen, complemented by her degree in Business Administration from Thames Valley University in the U.K. Aanchal has also been extensively involved in developing effective people policies and procedures, long-term HR planning and strategy implementation.

"I believe that by leveraging my strong strategic skills to explore possibilities, and identify improvement areas, we can implement HR practices that align with the corporate culture and goals, thus contributing to the long term growth of employees and success of the business."
Arnold Rennert
Customer Service Manager

Arnold joined Protec in 2003, bringing with him many years of experience in Operations and Logistics. Arnold received his post secondary education at BCIT in Organizational Behavior and Operations Management.

His responsibilities include coordinating our fleet of vehicles and team of drivers to service all areas of the Lower Mainland and Southern Vancouver Island. He works closely with laboratory departments to ensure cases travel seamlessly throughout operations from point-of-pickup until the finished product is returned to the customer.

“My goal is to provide each Customer with an exceptional experience. With our commitment to excellence, coupled with integrated systems and knowledgeable customer service staff, you can feel confident in our ability to deliver a quality product with great service.”
Rosella Revel
Customer Service - Team Leader


Rosella has been with Protec Dental Laboratories since 2003, bringing with her a strong customer service background. As Customer Service Supervisor she acts as a liaison between the customers and Protec making sure that the lines of communication remain open.

Rosella plays an integral role in the training of each customer service team member. Her job is to improve customer service and ensure that quality and service exceed the customers’ expectations.

"I bring with me 19 years of customer service experience. My goal as the customer service supervisor is to ensure every doctor/office gets the best customer service experience possible."

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